Refund Policy

How advance tokens, cancellations, and refunds work at Reality Xpert Investigation Agency.

Last updated: 10 August 2026 · Head Office: New Delhi

Important: 50% advance token

The 50% advance token is generally non-refundable once paid, because it covers intake, planning, slot reservation, and early operational costs. Limited exceptions are listed below.

1. Purpose of the advance token

When you pay 50% advance, we:

  • Assign investigators and lock a case window
  • Run conflict checks and lawful-scope review
  • Prepare surveillance / research plans
  • Begin preliminary digital or field work as scoped

Because these steps start immediately, the token is treated as an engagement fee, not a free deposit.

2. When the token is non-refundable

  • Client cancels after token payment for personal reasons
  • Client withholds critical facts that make the original scope unworkable
  • Client requests illegal methods after engagement
  • Field or digital work has already commenced
  • Client is unreachable for more than 7 days after payment without notice

3. When a partial or full refund may apply

We may refund part or all of the token (or unused balance) in these cases:

  1. Agency decline after payment: If we discover we cannot lawfully or safely take the case before any work starts — full token refund within 7–10 working days.
  2. Duplicate payment / bank error: Excess amount refunded after verification.
  3. Written cooling-off (rare): If your engagement letter grants a cooling-off window and you cancel in writing before work starts — token refund minus documented admin cost (typically up to 10%).
  4. Unused balance fees: If a case closes early by mutual written agreement and unused professional hours remain, the unused portion of the balance (second 50%) may be adjusted. Token still follows clauses above.

4. Cancellation by client

  • Cancel before work starts (written WhatsApp/email confirmation from us that no work began): token may be partly refundable at Agency discretion after deducting intake cost.
  • Cancel after work starts: token non-refundable; any unpaid balance for work already done remains payable.

5. Expenses already incurred

Travel tickets, local hire, stay, and special tools booked for your case are deducted from any eligible refund at actual cost with supporting notes where available.

6. How to request a refund

  1. Message WhatsApp / call +91 85029 74641 with case reference, payment proof, and reason.
  2. We review within 5 working days.
  3. Approved refunds are returned to the original payment method within 7–14 working days (bank timelines may vary).

7. No refund for dissatisfaction with “result”

Investigation is effort-based within scope. If we delivered the agreed work product (report / status) and methods were lawful and professional, disagreement with the findings is not grounds for refund.

8. Contact

Refund desk: Call / WhatsApp +91 85029 74641 · Head Office - New Delhi · Contact