Last updated: 10 August 2026 · Head Office: New Delhi
To start any investigation, clients must pay a 50% advance token of the agreed case fee. This token reserves manpower, planning, and confidential intake. Work begins only after the token clears in our account.
1. Who we are
Reality Xpert Investigation Agency (“Agency”, “we”, “us”) provides private investigation and related intelligence services from our Head Office in New Delhi, with pan-India field capability. By engaging us — via call, WhatsApp, website form, or written agreement — you accept these Terms.
2. Acceptance of engagement
- A case becomes active only after written scope confirmation and receipt of the 50% advance token.
- Verbal discussions are for guidance; the written engagement letter controls fees, timelines, and deliverables.
- We may decline any matter that appears unlawful, unsafe, or outside our expertise.
3. Lawful use only
You confirm that your request is for lawful purposes. You will not ask us to:
- Hack devices, accounts, or networks without legal authority
- Trespass, harass, threaten, or stalk any person
- Obtain protected data through illegal means
- Interfere with police, court, or government proceedings
If we discover an illegal purpose mid-case, we may stop work immediately. Token treatment follows the Refund Policy.
4. Client responsibilities
- Provide accurate facts, documents, and contacts needed for the scope.
- Disclose known risks (restraining orders, pending FIRs, hostile parties).
- Pay the remaining 50% balance as per milestones or before final report delivery — whichever is stated in your letter.
- Use reports only for lawful personal, corporate, or counsel-guided purposes.
5. Fees, token & expenses
- Advance token: 50% of quoted professional fee — payable upfront.
- Balance: Remaining 50% as scheduled in the engagement letter.
- Out-of-pocket: Travel, stay, local conveyance, courier, and special equipment may be billed separately with prior notice where practical.
- Scope change: Extra days or new objectives require a revised quote and may need an additional token.
6. Timelines & outcomes
Timelines are estimates based on known facts. Investigation outcomes depend on available leads, access, and cooperation. We do not guarantee a specific result (e.g., “proof of X”); we guarantee professional effort within the agreed scope and law.
7. Reports & evidence
- Final reports, photos, videos, and logs remain confidential to the instructing client (and counsel if nominated).
- We retain working copies for a limited period for quality and dispute handling (see Privacy Policy).
- Court use is the client’s decision with their lawyer; we may appear as witnesses only if separately agreed and compensated.
8. Confidentiality
We apply need-to-know staffing. You agree not to publicly disclose operative identities, methods, or live case details that could compromise safety or ongoing work.
9. Limitation of liability
To the maximum extent allowed by law, our total liability for a matter is limited to fees actually paid for that matter. We are not liable for indirect, consequential, or speculative losses, or for outcomes driven by third-party actions outside our control.
10. Governing law
These Terms are governed by the laws of India. Courts at New Delhi shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply.
11. Contact
Questions about these Terms: Call / WhatsApp +91 85029 74641 · Head Office - New Delhi · Contact form